Frequently asked questions

Stop contact and further payments. Use a trusted device or official contact channel to secure affected accounts and contact the relevant payment provider.

Possibly, but outcomes and time limits vary. Contact the bank promptly through an official channel and ask what options apply to the payment method.

Keep original messages, emails, receipts, transaction details, usernames, phone numbers, URLs, dates, and a brief timeline.

Usually, disengaging is safer than confronting them. Do not make further payments or provide more information.

Be cautious of unsolicited contact, guaranteed recovery, secrecy, and upfront fees. Independently verify any organization.

Use the official reporting service for your jurisdiction and contact the relevant payment provider or platform through a verified channel.